Frequently Asked Questions
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Everything you need to know about our prints, from the paper they're printed on to how they reach your door. Can't find your answer? Get in touch and we'll help.
The prints
Is this a real photograph?
Yes. Every print is made from a genuine Australian archive photograph from the 1930s to the 1950s, not a modern recreation or an AI image. We keep each photograph true to the original.
What paper do you print on?
Our prints are made on 250gsm museum-quality matte paper: a heavyweight, acid-free, FSC-certified fine art paper with a soft matte finish and a warm, natural white tone. It's the kind of paper chosen for gallery and archival work, and its subtle warmth suits black-and-white photography beautifully.
Will the image be sharp and clear?
Yes. Most of our archive images are high resolution, 250 to 300+ DPI, so your print shows crisp detail: faces in the crowd, the texture of the sand, the lettering on a shopfront. These photographs are remarkably clear for their age.
Will it look old or worn?
Any imperfections from age are very minimal. We don't add fake ageing or filters, and we don't over-retouch: what you see is the photograph as it was preserved in the archive.
What is the Classic Edition?
The Classic Edition is our more affordable framed option: the photograph with a wide white border, printed on 170gsm matte paper and framed in dark pine wood, ready to hang.
Sizes and framing
Which size should I choose?
30 × 40cm (12 × 16″) suits a gallery wall, hallway or smaller space. 50 × 70cm (20 × 28″) makes a statement above a sofa, bed or sideboard. Every product page has a size guide showing both sizes to scale in a room.
Framed or unframed?
Unframed prints are ready for a standard 30 × 40cm or 50 × 70cm frame of your choice. Framed prints arrive ready to hang, in a black pine wood frame about 10–14mm wide and 20–25mm deep, with a clear plexiglass front to protect the print and hanging hardware included. The frame overlaps the edge of the print by a few millimetres.
Ordering and shipping
How much is shipping?
Standard shipping is free Australia-wide, on every print, framed or unframed. There's no minimum spend.
How are prints made?
Each print is made to order just for you, then carefully packed and sent to your door. See our shipping policy for full details.
Returns and our quality guarantee
What if my print arrives damaged, faulty or wrong?
Email us photos of the print and its packaging within 30 days of delivery and we'll send a free replacement or give you a full refund. In most cases you won't need to send it back.
Can I return a print if I change my mind?
Because each print is made to order, we can't accept change-of-mind returns. If you're unsure about size, check the size guide on the product page or ask us before you order. Read our full refund policy.
Still have a question?
Contact us and we'll get back to you.